Square Peg Email Problems…

For the last several days, email to squarepegfoundation.org has been down. Email coming in to our server was therefore delayed, and in some cases failed.

As of this morning, email to squarepegfoundation.org is restored and is working properly, but it may take some time for any delayed email to get delivered.

Any new email to a squarepegfoundation.org address will be delivered promptly.

It would help us if you would please do two things:

1. Resend any email that you have sent to us in the last week.
2. If you receive a mail delivery status notification of email you sent to squarepegfoundation.org, please forward it to darius@squarepegfoundation.org so that I can check the details and ensure that we don’t have any remaining problems.

Thank you, and I apologize for any trouble this has caused.

Anyone who would like to know more of the technical details can read on…

Our server developed a very strange problem with its RAID array, which we thought at first would be easily resolved, but it wasn’t. Ultimately, we had to get new hardware to replace the old, and then go through a laborious process of rebuilding the RAID. As of this morning, this server is still not up and running.

Other than email, our lesson scheduling database is also effected. As of this morning (April 2, 2014), that system is still not running.

We fixed our email by adding the squarepegfoundation.org domain to our Google Apps account, where everyonefits.org has been for several years.

Your email server may not re-try to contact our email server for many hours, so any delayed email may not be delivered to us right away, even though our new Google-powered email is in place and ready. It’s also possible that your email server has already given up, in which case you should receive a notification that delivery failed. Different email servers are configured differently in this regard, so you may see different notifications, including some saying that email delivery has been delayed.

This is all frustrating, of course, despite heroic efforts by our volunteer IT team. Thank you all for your patience!

Darius


Darius Christopher Dunlap
co-Founder, Board President
Square Peg Foundation
darius@squarepegfoundation.org
http://squarepegfoundation.org

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